Questions & Answers

Whom can I contact if I have any questions, suggestions or criticisms?

Please write us a message using our contact form.


We also look forward to reading your feedback in our Guest Book, which is kept in the foyer near the entrance. We read your comments regularly and take up any constructive suggestions.

On which public holidays is the museum open?

The museum is open all the year round from Tuesday to Sunday from 11 am – 6 pm, including most public holidays.


The only exceptions are the movable holiday on "Rosenmontag" (Monday during Carnival in February), 24.12. (Christmas Eve) and 31.12. (New Year's Eve). On these days the museum is closed.

Are there special opening hours on some days?

The opening hours are always from 11 am – 6 pm. On exhibition opening nights or during special events held in the evening, only the relevant areas of the museum are open.

Is there a free car park?

Yes: the Arp Museum Bahnhof Rolandseck has a large free car park immediately in front of the station building (access from the B9). Parking spaces for visitors with restricted mobility are available to the right of the entrance.

Is the Arp Museum Bahnhof Rolandseck barrier-free?

In 2014 the Arp Museum Bahnhof Rolandseck was certified as a barrier-free cultural institution in accordance with national standards.


The entire building is suitable for wheelchair use. There are two wheelchairs available for loan in the cloakroom area.


The Arp Museum Bahnhof Rolandseck believes that one of its important tasks is to provide all its visitors with individual and creative access to art and culture. This applies not only to the barrier-free access to the buildings but also to art education. In order to provide a high-quality educational programme, we work in partnership with a professional team of freelance experts with extensive experience and specialist knowledge from the fields of fine art, art history, art education and art therapy. You can find further information here...

Are prams allowed in the Arp Museum?

We request that you leave large prams in the cloakroom. There you will find two buggys which are available for loan.

Are bags permitted in the exhibition areas?

Bags up to a maximum size of 20 cm x 30 cm (DIN A4) are permitted in the museum. We request that you leave larger items free of charge in our cloakroom – or please use one of our lockers.

Is photography permitted in the museum?

Visitors are permitted to take photographs for private purposes without using flash or a tripod in the Arp Collection and in most special exhibitions. Occasionally lenders will not permit photographs of their artworks. In this case the security staff will inform you accordingly. In order to protect the artworks the use of flash is generally not permitted. In general, permission must be obtained from the holders of the image copyright (the artist, VG Bild-Kunst, Bonn, the lenders etc.) before publishing photographs taken on our premises in the internet.


Photography using a tripod and/or the commercial use of photographs taken in the Arp Museum Bahnhof Rolandseck and the grounds requires prior permission from the museum and from the holder of the image copyright. Please contact the Department of Communication.

How should I plan a group visit?

Depending on the occasion and the desired programme you can either arrive individually and tour the museum independently or ask our advice beforehand. We shall be pleased to arrange a programme for you to suit your requirements. You can find further information here...

 

We should be grateful if you would book group tours (max. 25 visitors) at least 14 days in advance. You will find our group tariffs here...

Can I book guided tours in foreign languages? Do you also offer tours for visitors with impaired hearing?

Yes: we offer guided tours in English, French and Dutch upon request. To assist us in our planning, please book your tour at least 14 days in advance.


For additional languages or for tours for visitors with impaired hearing please contact the museum at least 4 weeks in advance. You can find the contact details here...

Is it possible to purchase vouchers for a museum visit?

Yes: you can purchase entry tickets in the form of vouchers both at the ticket desk and in our online shop. The vouchers are valid indefinitely and can be redeemed at any time. Please note that price reductions can only be granted upon production of corresponding proof of eligibility, and that they must also be shown when the voucher is redeemed.

It is possible to purchase tickets for concerts and lectures on the night of the event? Can previously purchased tickets be exchanged?

Providing that the event in question is not sold out, of course you may purchase tickets at the door. If there are no more tickets available you will find information to that effect on our website and in the shop under the event concerned. The box office for last-minute ticket purchases begins when the doors open, approx. 30 minutes before the event begins.


Of course it is also possible to order tickets in advance during the museum opening times and to have them reserved for collection at the desk.


Purchasers of tickets have no claim to be able to return tickets which have previously been purchased, even when there is a change in the programme. Visitors forfeit the right to a seat if they arrive after the concert has begun.

Is it possible to rent the rooms of the Arp Museum Bahnhof Rolandseck for private or corporate events?

The museum has at its disposal two banqueting halls in the historic station building and a spacious lobby in the Richard Meier Building. These rooms can be rented for a wide range of events. For corporate celebrations, conferences, birthdays and other events the Arp Museum Bahnhof Rolandseck provides a unique setting for unforgettable and unusual occasions.


If you would like to book a room for an event we shall be pleased to discuss the various options with you. You will find additional information and impressions of the rooms and contact details here...

What opportunities are there for supporting the museum financially or in a non-material way?

The Association of the Friends and Patrons of the Arp Museum Bahnhof Rolandseck (GFF) is an association whose aim is to provide the museum with non-material, material and financial support. You will find information about membership and the programme here...

Is it possible to spend a Voluntary Social Year (FSJ) at the Arp Museum Bahnhof Rolandseck?

Each year the museum is supported by one assistant completing a Voluntary Social Year. It is possible to join one of the specialist departments. Applications are processed by the Cultural Department of Rhineland-Palatinate. You will find further information here...

Contact

Head of Communication

Claudia Seiffert M.A.

02228-9425-39
seiffert@arpmuseum.org

Share this page